Disappointed in resolution approach.

I raised a concern with C***** a few weeks back regarding cheese that was mouldy at time of opening it. I brought it to their attention mainly because of all the recent food issues in the market, as I did believe that this is not in keeping with such a brand.

Despite sharing all the details (packaging photo's and place of purchase), their response was simply one of "sorry, here is coupon to make it better". C*****, not everything is resolved by you issuing coupons! Maybe take the time to genuinely apologise, really appreciate the feedback you receive (the time taken to share with you), and share how you are going to the address the matter. Your cold email and sms's did not do anything for me. Your gesture (price of the cheese coupon) and communication back to me, has *****ed my view of your brand, that I have already started to purchase my dairy products at Woolworths.

I might be a sample of just 1, but keep treating your clients the way you handled my feedback, and watch this space!