C*****'s **** and primitive operations

Good Day

Consumer line C*****.

Consumer line is suppose to be a division of people that are passionate about customer satisfaction. To retain the consumer and change their bad experience with the product, to a life long relationship with brand.

I had a encounter with a c***** product and due to limited options of this product, left me no option but to call and inform them and find out if it is safe to get another tin. Because I still need my cream in my coffee?

Then On the 6th April 2018

I firstly had to dial in three times as the my call got cut off ,just after the introduction , eventually i spoke to a lady, she said her name was Donna, she greeted as if I had just woke her out her sleep.

I then explained, my problem with the tin of whipped cream as it was excreting liquid from the tin instead of foam.

She very reluctantly logged a query and told me that that it be will sent to their quality controllers to test against their retention sample.

WHAT???

Their sample? the one that was made and then stored in a fridge. A Far cry from the one i have, that has endured the distribution chain and channels? You comparing pears to apples!!! And it takes 3-4 working days to do that?? In this day and age really? With instant messages and email???C***** must be using telegram. Or are having a **** load of complaints!!!

Oh and got the impression that I am making a up this because I bored.

But failed to understand how can C***** check their tins and from that tell me how's mine???? LMAO And it takes them 3 day to do it? No wonder the agent sounds sleepy???

OK I then waited and waited and waited until I called back +- 10 working days later. As promised some feedback. As to What caused the problem. And empithetic sorry as paying for nothing is not is not easy to go down, I would have atleast felt heard. Then I called and Spoke to another Agent, i asked her how would have logged a query in general and what would be the process. She told me that she would log the call with the details needed and then she would have sent me a mobile voucher to compansate for my inconvience!!!! And I asked How long would it take her to do it, she said with in 24 hours. I then called back angry ready to hear about my feedback. Got through to Avril who advised me that the feedback has not yet been received, but she will do a follow up will call me by end of business. 11 days later?? And two different processes in one department??? And more waiting.

25th Of April 2018

Then my wife calls in, she

This time speaking to Simone. She then checks up and says that the report states that the factory did not find a fault in two of their units, so therefore c***** can not take responsibility. We have to take it back to the store.

After 20 days and R100 airtime to do your job a promise of a explaination as to what the report picked up , why thisnproduct is faulty and what to look out for to avoid it, maybe just a empathetical sorry and I would have been enough to go on with my life.But we get a ***** you we don't give a F@@k go to the store after 20 days and all the time I put in trying to live up to your promises over a recorded line. Now if you had said go to the store 20 days ago, I would have Gladly done so. But you string me along for 20 days. Then with a attitude and no empathy you tell me to go back to the store???

On The 26th Of April 2018

I couldn't believe what my wife told me, I made her call with me listening on a conference call.

We then speak to Avril. And she just told my wife to the same story and my wife asked her are we losing out? Knowing what the other agent said. She still said yes this time you losing out. A damn nerve!! For a R80?? Its was never about the money it was all about service delivery. But then what I learned in this time is either by my voice you choose to give me the the same treatment all these other client's received. But make me feel like I am committing a crime. And still send me off to go F@@k myself.

OR DO YOU POCKET THE VOUCHER IF YOU CON THE CLIENTS???

Be Reminded that a telephone call that is recorded, is a legal binding contract when needed.

AND No AVRIL its C*****S LOSS!!! As I will be only recommending PARMALAT AND LANCEWOOD.

Unfortunately Its the companies name your dragging through the mud.

Kind Regards Disgusted Customer