C***** will not take responsibility for their careless truck drivers, bad treatment from C***** complaints department

<p>On the 1st August 2016 at around 07.40am in Semme Pixley Street Johannesburg CBD,my vehicle YFC353GP was stationary on the left side of the road when a C***** truck YKC came to a standstill right next to me on my right. My passenger then saw an opportunity to get out of the vehicle because the robot had turned red and all cars were stationary. He managed to open the door and get out of the vehicle but before he could close it, the truck was already over in my lane, and when he pulled away, he bumped my right back door with its cargo bed bending the door towards the driver’s door.</p> <p>The driver then got out of the truck swearing and screaming at me and my passenger in his language and refuse to co-operate. The JMPD arrived on the scene to write a report and when they left the driver continued swearing at us and refused to give us his name and correct number and just drove off. I then drove to work and immediately reported the accident to C***** SA. I spoke to two very kind and helpful ladies Annika and Heila who then directed me to the claims department to proceed with my claim. A Natasha then contacted me with regards to my complaint, at the time she was being very sympathetic and assured me that i am in good hands. I then submitted all my documentation and my reason for holding C***** responsible and days later i get an email advising me that the will not entertain my claim because of the version that their driver gave them. I’m not disputing the fact that my passenger should have taken due care but it is an even bigger responsibility of the truck driver to observe appropriately but C***** will not accept that fact.</p> <p> </p> <p>Who would be able to advise which sequence of event is most plausible?????</p> <p> </p> <p>Ever since i laid the complaint, Natasha did not give me any feedback, i had to contact her to find out how they dealt with my complaint. The minute i told her who she was talking to, her tone changed to a very aggressive one and was extremely abrupt and rude. She is supposed to be dealing with customers but she was not professional at all. I am disgusted with C***** staffs attitude at this stage and the manner in which they dealt with my complaint. Their attitude took a 360 degree turn from when i last spoke to them.</p> <p> </p>