DR
Douglas R

1 reviews | Active since Aug 2020

29 Mar 2022, 10:31

C***** service is more sour than their milk

As small business owners, most of us strive to make sure we get the best products to our customers at the right prices. C***** SA doesn't care about that though. They send products that expire weeks before the printed date. They send products that are obvious factory faults and do nothing. The management team in PMB is an absolute joke. There is zero customer service. I have the whatsapps and recorded calls to prove this. I hope other businesses that see this agree with my sentiment, C***** will no longer be stocked by my shop, and I'll happily tell everyone including the press about their dismal failure at customer retention. You'd think that a company that has just retrenched masses would worry about keeping customers happy

0
Replies (2)
Clover
Clover's reply29 Mar 2022, 10:41
Official
Dear Douglas Roberts.
We apologise for your experience and appreciate you bringing this matter to our attention. 

We escalated your complaint to the relevant department to address your dissatisfaction in this regard. 
Thank you for taking the time to contact us.

Best Regards
CCC
DR
Douglas R's update29 Mar 2022, 11:16
Reviewer Update
You may have escalated the complaint. But I still had to make the phonecall. Your idea of customer retention needs some serious thought. Being pushed from one person to another because of administration processes is a joke. Still waiting......