C***** not taking responsibility for the damage caused by their delivery van

I am an owner of a small distribution business, in May of 2020, a delivery van from C***** collided with my van as a result of reckless driving by the c***** driver, communication took place with Enock Masango and Anwar who told me that C***** employees are not permitted to handle any third-party claims. He said he will pass my details on to the insurance broker who he expected to contact me the same day. The broker by the name of Mariet Van Rooyen did call and requested the following which were sent but nothing happened thereafter. 2 x quotations Clear copy of driver's license Clear copy of registration document of your vehicle Reasons for holding C***** liable Letter from your insurer confirming that you have not claimed for the same incident otherwise an affidavit of non-insurance. The vehicle details are as follows Hino 300 The Registration No. HK 09 ZK GP

This year I called C***** customer service line to complain about the above, I was told Natasha Van Der Berg will call me, but she didn't, I called again after a number of days but again nothing happened, the customer service consulted then gave me the following number which I called with no response, ***