WZ
Wendy Z

1 reviews | Active since Mar 2011

16 Nov 2018, 09:23

c***** krush share the goodness Competition IS A ****/Marketing Ploy

So I decided to dial *120*15676*... to enter the competition and I won R100 cash , after that I received an SMS with a 6 digit pin and the SMS advised that I would receive another SMS with the cash-send details (which should be the 10 digit reference number to withdraw. Till today no SMS has been received . I sent a query regarding this on your website no one bothered to even get back to me

Mind you for you to enter the competition you have to agree to receive their marketing promos , So basically this competition is only for them to send you their marketing SMS's .

Well done C***** for duping me into your marketing ploy but I will no longer be purchasing any c***** products until you fulfill that R100 cash-send . I will make sure I inform my friend and family not to fall for this ,seeing as to we have loyal Krush purchasers.

0
Replies (2)
WZ
Wendy Z's update16 Nov 2018, 09:42
Reviewer Update
I eventually received The SMS with Cash-send detail , though it almost took forever
Clover
Clover's reply16 Nov 2018, 12:22
Official
Good day

Thank you for informing us of the problem experienced.
It is really important for C***** as a Way Better brand to deliver on our promises to consumers. Not only by providing you with quality products, but also by doing what we set out to do. 
 
Please accept our humble apologies once again for any inconvenience caused. C***** is continuously striving to live up to its Way Better reputation, and as such, we value our consumers’ sincere feedback as it helps us grow and improve.
Thank you for taking the time to bring this incident under our attention. We will do everything in our power to resolve it with a Way Better sense of urgency.
 
An sms voucher has been allocated to you, kindly use it at any PnP store. When redeeming your voucher please make sure that your purchase contain a C***** product as well as any other brand  to the value of your voucher or more. Please do not use your Smart Shopper card when redeeming your voucher.
 
 
Best wishes