C***** is just not the same anymore...

I have had the worst experience with c*****, I had purchased various items from a store, and they were spoilt, i decided to contact c***** and lodge a complaint they had asked me for the details of the products which i had sent through so many times and to date they are still asking me for the same and had told me i would recieve a voucher which im still waiting for, this incompetence is on another level i have decided to find a better brand and not support c***** again as this is not the first time i ended up with expired items.