C***** Blue Bottle a disaster!

Dear C*****, Up until the introduction of your blue bottles, I was a firm supporter of your fresh milk, and refused to buy any other milk apart from the Woolworths brand. However, since the blue bottle was introduced, the quality of your product has, literally, gone down the drain. More often than not, the milk is sour within a day or purchase, and your 'sell by' dates have absolutely no meaning at all. Case in point: We bought milk yesterday from a local supermarket chain - expiry date is 25th - and the milk was sour! This is also not due to supply chain or cold chain issues - this is something that has fundamentally changed since the introduction of the blue bottles - across various parts of the greater metro we live in. When my husband returned the milk today, the customer service rep at the supermarket told him they get many, many such returns. What I fail to understand is why, given the huge number of complaints about the blue bottles - you insist on continuing with them. Why are you happy to run your business into the ground? One of our local smaller shops has stopped stocking your products completely - was this the goal? We miss the old quality C***** products - could you bring them back before a marketing stunt ends up costing you your livelihoods?