Bad customer care

I always buy the future life drinks I think I have about 2 a day when I'm on the road , on a few occasions I have had bottles that haven't been sealed properly so I have had too throw the drink away , anyway about a week ago I went into the shop and it happened again so this time I emailed there customer care and I'm 2 weeks I have still not even had an apology, so it's fine if that's how c***** treats there customers , I'll go elsewhere and I haven't bought there drink again in 2 weeks now