Appalling client feedback time

Incident ID: 317805 , I since wrote to C***** and was given an incident number, this was on 25 May, I was told they would look into the matter, again on the 1 June I did a follow up and no one rep****, now my family has been left inconvenienced as I had to use money not budgeted for to buy milk, how pathetic that a business would take so long to respond to a complain, even when I had provided hem with enough evidence, I understand that it could have been an factory quality check error, these things happen, but please do try to remedy the solution,, I am very upset