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sanjeev L
1 reviews | Active since Nov 2012
06 Aug 2019, 11:24
ACCIDENT BY DRIVER -NO HELP, OWNERSHIP
One of the c***** vehicles bumbed ito me two weeks ago!!! i got details for man by the name of Hennie from the city deep office, i have no phone call, from C***** nor from their insurer to settle. there is no interest, i have left messages for Berden, Marriet and hennie to call. Hennie does ever answer is phone. i need help. i cann believe such a huge company cannot take owenership for their mistake, i am stuck wtithout a vehicle for 2 weeks
Helpful (0)
Replies (3)0
Replies (3)
Clover's replyOfficial
06 Aug 2019, 11:53Dear Sanjeev
Thank you for the message. We sincerely apologise for your experience and would like to investigate your incident further. A member of our Consumer Care Centre will contact you with regards to your complaint.
Best Regards
C***** Consumer Centre
Thank you for the message. We sincerely apologise for your experience and would like to investigate your incident further. A member of our Consumer Care Centre will contact you with regards to your complaint.
Best Regards
C***** Consumer Centre
Clover's reply06 Aug 2019, 11:53
Official
Dear Sanjeev
Thank you for the message. We sincerely apologise for your experience and would like to investigate your incident further. A member of our Consumer Care Centre will contact you with regards to your complaint.
Best Regards
C***** Consumer Centre
Thank you for the message. We sincerely apologise for your experience and would like to investigate your incident further. A member of our Consumer Care Centre will contact you with regards to your complaint.
Best Regards
C***** Consumer Centre
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sanjeev L's updateReviewer Update
08 Aug 2019, 10:18After your call and a promise that I will receive a call with details from the correct department, I am yet to receive a call from the correct department/person with the insurer details. I have Emailed Consumer Email address twice with no reponse, I have tried calling the consumer service number, with no response. As advised, I am without a vehicle for two weeks now due to your inability to take ownership of a problem you caused.
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sanjeev L's update08 Aug 2019, 10:18
Reviewer Update
After your call and a promise that I will receive a call with details from the correct department, I am yet to receive a call from the correct department/person with the insurer details. I have Emailed Consumer Email address twice with no reponse, I have tried calling the consumer service number, with no response. As advised, I am without a vehicle for two weeks now due to your inability to take ownership of a problem you caused.
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sanjeev L's updateReviewer Update
23 Aug 2019, 17:03It is now a month that I am stuck without a vehicle because of the lack of urgency from C*****. I have been speaking to Mariet at Marsh who has been helpful and advised me that they are waiting for info from you. I need this sorted urgently!!!!!
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sanjeev L's update23 Aug 2019, 17:03
Reviewer Update
It is now a month that I am stuck without a vehicle because of the lack of urgency from C*****. I have been speaking to Mariet at Marsh who has been helpful and advised me that they are waiting for info from you. I need this sorted urgently!!!!!