FA
Faeeza A

1 reviews | Active since Dec 2015

08 Dec 2015, 19:46

ABSOLUTE DISAPPOINTMENT

this is the second time now that i have had a problem with C***** milk, 2lt. the first time i was making pronutro for my son just before he could leave for school and i placed a mug of milk in the microwave to get hot, only to find that when the microwave had stopped the milk was thick, i was obviously gone off. I have purchased the bottle only 3 days prior and it was only expiring 3 days later. this morning i was just about to mix some cereal for my daughter only to find that the milk came out in thick lots. i double checked the expiry date to confirm that it stated 13/12/2015. today is the 8th. i had purchased this bottle on Friday afternoon. i am utterly disappointed as my expectations of C***** was very high. this has never happened in the past.

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Replies (1)
Clover
Clover's reply09 Dec 2015, 08:22
Official
Hello faeezaabbubaker,

At C*****, keeping our brand promise of offering Way Better products to consumers means the world to us. As such, we don't take any complaint from a loyal consumer lightly.

As per our telephone conversation, we would therefore like to thank you for your honest feedback - we take note of your dissatisfaction in this regard.

We trust this particular incident did not influence your loyalty towards the brand.

Kind Regards,
CCC Consultant

Best regards,