Cloud Karoo - ISP that cannot offer the service it charges you for.

Really poor service. Couldn't put in no star. We were forced to move from Breedenet ISP to this company. From day 1 we have had nothing but TROUBLE - for 8 weeks! They have still NOT been able to fix the issue - they seem clueless and are blaming it on everything they can think of. We share a private wifi tower with our neighbour (on a farm) and they have exactly the SAME issue from the same time - so it is an issue on their side. I have had NO feedback from them for the last 3 1/3 weeks after numerous emails and speed tests done. Will be going to the Consumer Complaints Council unless this is sorted this week. They are part of the Herotel Group - who are also NOT answering my emails.