Cloudconnect Pathetic Service

For two years I had no problems because I needed no service. Yesterday, when O needed their service it was a nightmare. They just have so many queries theu cannot handle it with only one technition on duty. Their answering system is not working. I phoned in an was informed I was first and n line and had to wait 30secs which continuosly worked backwards up to 4th in in line to wait 4 minutes. The 4 min became one hour. Why only one technical if they experience high level queries and then an answeinh system which moves clients from the front backwards