Cloud Orthopedic Sneakers - misleading info

Cloud Orthopedic Sneakers - In my opinion this company has falsely advertised its sneakers. I am unsatisfied with the plastic sole and the promise of a memory foam / orthopedic sneaker. I can purchase an inner sole for my sneakers, the same as these, at Dischem - and for a lot cheaper. The sneaker is advertised with a cushioning sole, leading customers to believe they absorb pressure as you walk, which is not the case, as the plastic sole does not even bend.

Their customer service is lacking. They ask for a delivery address and then send it to the closest PEP stores for collection. I sent numerous emails and received my first response after my third email. All I want to do is return my product for a full refund, which is offered by them, but have wasted my time with useless, back and forth emails, only to be told I must send my 'sneakers' back to China for my refund: Name:Xin Qiluo Address: 301. Block 5-2,Jiaoguang Group,No. 1 Wei Er Road,Jiaojiang District City: Taizhou Province：Zhejiang Zip code：318000 Country：China Phone：+86 ***