Shocking, shocking, shocking

My letter to Management after an appalling experience :

Hi Chadre

I would just like to inform you of how disgusted I am in everything that happened yesterday for my wife's 30th.

Firstly, to get there at the arranged time to have no one there to tell us where to go, or anything wqs a great start! Then to find people fixing and painting when you told me it was something that needed to be fixed from the night before is an absolute bull**** story. Then to still have the names of the reservation from the night before on the tables at 1pm thr next day shows how well you clean up after a function. Then while you guys were just "cleaning up" as you told me they were when we arrived was another bull**** story as the guy was still busy drilling when we walked up the stairs and was surprised to see people there. Which brings me to my next point of the fact that while they were carrying the planks downstairs proceeded to almost hit my wife in the head with them as they werent watching where they were going, instead talking to there friends and making jokes, and if you think I am exaggerating I have witnesses who saw it happen.

When we proceeded to ask the staff at the bar where we could sit, or what was happening, no one knew, they had to check on the system for the bookings, which you clearly never relayed to them, which shows you have a great passion and take pride in your job! We were told we could sit downstairs at the pool, then no we couldn't, then we could, but only until 6,etc. Awesome organization!

Once we were all settled we discovered the ****tail list you sent my wife was completely different to the one you guys actually had, with 6 of the ****tails not even being on the list!

Then lets start on the food. My wife ordered platters from you guys of which some of them were just pieces of bread, with no toppings!!! When we ordered food, I ordered 2 starters at the same time as people ordered pizzas, only to wait about 10-15min longer, to eventually come down stairs to find my food standing on the counter, with no staff there at all!!! As well as the fact that people ordered pizza with smoked chicken on it, which of there was half a chicken breast on it, they were lucky, as well the fact that it was curried chicken and not smoked chicken. To be honest I have had better service at Spur, so to claim on your website that you are a luxury hotel, is clearly false advertising!

Then a few of the guests had the entertainer app, and after 4 were used, we were told, sorry you cannot use anymore. When on the app it stipulates no more than 4 are allowed per table of 8,and we were 24 guests, so once again the issue of either not knowing whats happening, or the fact that you just dont care!

When we got there and I decided to come and find you, you were busy having a chat or meeting with one of the aparent "big bosses" as I was informed of by one of the staff members. After which you ended up bringing pillows and cushions upstairs, when they were apparently just cleaning up!

If the guy you were meeting with, is one of the big bosses, to have all of this happen and have not a single apology given, from either of you is ****** disgusting!!! Neither of you could muster up the courage to apologize and make it right, instead you just at had excuses.

You clearly have no idea of service and pleasing your customers, or you just dont give a ****!!! To be voted as the top rooftop bar in Cape Town and provide service of this standard is a joke, because you clearly cannot uphold your reputation.

None of the guests were impressed amd were actually super disappointed in everything, so expect a few shocking reviews.

Thanks for nothing really

Tyson Brinkley