Bed ****** - it was ****ing me with a vengeance

<p>I bought a bed from The Mattress Place in Cresta Johannesburg on 20/11/2010. This bed served me well for about 5 years but after that I became torture to go to sleep every night. Recently I reported it to the Cloud nine service department and was assited by a guy that made several promises but he did not deliver. When he says that he will call back, he didnt as I was willing to do a payment to get the bed exchanged. In the old end I contacted another company and got a new bed from them. This person said that the company was willing to exchange the bed at a certain cost for the years in use, but when I provide him with the go-ahead to put such action in motion, and after phoning him about 7 times, I gave up. This is pathetic service and I am currently preparing a case to put in front of the ombudsman for retail service as this bed is guaranteed to keep me comfortable for at least twenty five years and it did not even last 7. I am also quite fami**** with the Consumer Protection Act and according to me you did not provide me with a quality product at all. I am really dissapointed in the goods provided to me and even more shocked that I was helped by such a person that does not live up to his promises. What I would require for you to do is to at least give me recognition for doing such a complaint as well as provide me at least with some feedback on this matter. The lot number for the bed is 42/10, which was also provide to this staff member of yours a month ago, but still to no avail. Can you please investigate the matter and provide me with some feedback? Thanks beforehand. Rina.</p>