BAD PRODUCT, BAD SERVICE!!!

<p>I've purchased a CLOUD 9 MEDI SLEEP matress(130kg per side) from Ericksons Pta West at the beginning of Aug this year (may I please add, the second matress within a year) THIS CLOUD 9, within 3 months was sagging both sides. After contacting Ericksons telephonically and via e-mail we were informed(after 2 days and calls made to them) that they are not laible for any 'defects' or damages. They will forward my complaint to CLOUD 9 and they will contact us. Again 2 days passed, then a consultant named Lourens contacted us and arraged to inspected the matress. Again we had to contact the consultant a day after his inpection to ask what the problem is. Lourens informed us that they NEVER had a matress sagging and his manager now will send someone else for a second opinion. We asked for our money to be refunded but aparently they dont make refunds??? We had to get a new matress again and now no refund.?????A week has pass and still no word??? This is very bad service for a small fortune paid for a 'top of the range' matress with years of warranty!!! I would appreciate if ANYONE can call and give feedback!</p>