Return of clothing items

Terrible customer care and returns process. I bought clothing items on 23 December 2023 at store in East Point. Store subsequently closed down and I was unable to do refund. I went to another branch in Balfour Park. I was met with hesitation as the cashier said they need to submit request via WhatsApp and get a reference number. Message was sent but never received a reference number after waiting in store for close to 45 minutes. I was told to return earlier following day, which I did. Same thing happened again and didn't receive reference number.

I decided to go to another store closer to my area. At first lady said she would be unable to assist me. She then said I, the customer, should call Kempstar Mall as the originator mall because they would be able to assist. She said she can't call because she doesn't have airtime. I personally called the store and was assisted by one of them. He then spoke to the cashier, who he instructed to process the return. I was then told she didn't have enough money for the refund in her register. I should rather return the next day, 23 January 2024. This is the final day for me to return my clothing items.

Really poor problem solving skills and general customer service from clothing Junction in general. Most of their stores as per their website are inaccurate, stores are either closed or located in residential areas, where there could in not be any stores located.

Really disappointed