PATHETIC SO CALLED SERVICE

ON THE 08.05.2015 I PURCHASED A JACKET FROM THIS STORE AND ON THE 11.05.2015 I RETURNED TO THE STORE AND REQUESTED THEM TO ASSIST ME WITH GETTING A BIGGER SIZE, I WAS ASSISTED BY THE MANAGER SUSAN WHO SAID SHE HAS REQUESTED THE STOCK FROM THE LADYSMITH BRANCH AND SAID I WOULD HAVE IT IN A WEEKS TIME....ITS NOW ALSO A MONTH AND STILL NO JACKET. I HOWEVER PROCESSED TO CONTACT THE AREA MANGER AFTER A TWO WEEK WAITING PERIOD AS I WAS TOLD HE WAS GOING TO DELIVER THIS PRODUCT. FROM THE DAY I RETURNED THIS JACKET I GET NO FEEDBACK WHAT SO EVER FROM THESE PEOPLE I HAVE TO CONSTANTLY FOOLOW UP ON THE PROGRESS OF THE QUERY. TIM HAS MADE ME WAIT FOR FEEDBACK FROM HIM ON THREE OCCASSIONS, TELLS ME HE WILL FOLLOW UP BUT NEVER DOES. I DO UNDERSTAND THEY MUST BE BUSY BUT THIS IS NOT WHAT I CALL CUSTOMER SERVICE...HAWKERS ON THE STREET MIGHT EVEN GIVE BETTER SERVICE THAN THESE PEOPLE