Laybye refund

Jubilee crossing Clothing junction store..

I experienced the worst customer service there, I was there for my laybye because it's expired yoh I told the lady she said I must wait for their manager okay, I waited about 45 minutes they said she was out of the store bathroom ..okay the lady was even shocked why she took so long to come back then I kept on waiting ..when she arrives they told her " the customer needs to see you she is being waiting for you" she said ok and continue with a phone call drinking a can of coke while working mind you she was not on lunch time okay..another 15 minutes before she attends me...then she came and i explained to her my situation then she said there is nothing she can do as long as laybye is still in the system I must wait for area manager to come and remove it but still refund I will get it through my bank account..in the meantime I must go n make a plan so that I can come back and pay remaining balance..she then kept on going up and down hanging me there..then she texted her area manager she told her to remove my laybye, okay then manager gave me email address to email my banking statement, copy of my Id and my laybye receipt.i emailed them the very same day..today morning i decided to do follow up yoh the lady said she is not capable for refund amd stuff its not her job yoh she was very rude towards me. I asked her so they gave me the wrong email address coz they said it's their head office email..she said "hamba ofa" my Truecaller identifies the number as Gemelli Clothing Junction its a landline yoh guys iam so heart broken i need my money. I don't know if I should go back to the store or not mxa ..this people treats us like ******* m not happy at all.. customer service at Jubilee Crossing Clothing junction store..