Bad Service received at the The Glen Clothing Junction.

am writing to you because of the bad service received from your store.

On the 14th of Jan 2023 I came into your store at @The Glen Store. I bought uniform for my son. When I got home, I discovered that the shirts that I bought were the wrong size. On the 20th of Jan 2023 I decided to go in and get the shirts exchanged.

I couldn’t believe the kind of service I received. I was told that I can’t exchange the shirt because it was removed from the packaging. I then asked to speak to the supervisor. I then spoke to a guy on the phone by the name of Lukhona Jobela. He was not helpful at all. He told me that the store does not exchange white garments. I then asked him of what the exchange policy says. He was very rude for a manager he couldn’t listen to me as customer and understand my reasons for wanting to exchange the shirts.

The receipt I was given on the day of purchase clearly states that “refunds and exchange to be done 30 days with proof pf purchase, and in original condition. Due to health reasons, regret no exchange or refund on swimwear , underwear, and jewellery. There is no mention of what I was told on Saturday on the receipt.

No mention of what the manager said on the day that “ the store does not exchange white garments” I was not even advised on the day of the purchase that I cannot come back and have the shirts exchanged. What kind of policy is this where you are not able to exchange something even if it is still in good condition. The shirt we didn’t even get to wear it. It is still in good condition and still clean. The only thing is that it was taken out of its original packaging.

I am not happy as a customer. To be treated the way I was on Saturday it is really a disgrace . My rights as a customer were violated on Saturday. I know my rights as a consumer, and I am not accepting the nonsense I was told on Saturday. I need to have this in writing. I need to also understand why it is not mentioned on your refund/exchange policy.

May I ask that someone contact me and give me the correct processes and the refund policy that is correct not something that your employees make up from their own heads.

This is not the right way to treat your customers. If this is how you treat your customers, I guess you will be losing a lot of customers. Your staff clearly needs to be taken for customer service courses.

I have send an email on Monday the 22nd Jan 2024 to *** which It was the email I was given at the store.Till today no one has made contact with to assist me with my dissatisfaction of the service received from The Glen Clothing Junction.

Kind Regards,

Unhappy Customer.

Lerato Malepe

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