Bad service

ORDER #16341 Thank you for your purchase! Hi Aletta, we're getting your order ready to be shipped. We will notify you when it has been sent. This is the order confirmation I received. Only to be called days later to be told some of the things i bought are out of stock.was asked if i would prefer refund of the things that are out of stock or everything. I decided. I will take delivery of the two things thyr have and then get refund. Yoh. Its been days. I send emails yo ask how i will receive my refund. When i will get it. Communication is soo bad. Contact number does not go through. No response on emails. I received the two track pants. Sharp. What about the reat of the money i paid. I regret placing the order. Worst ever