Clique Wellness Spa owner takes no ownership!

What a disgrace this business is to its patrons. I booked a spa morning to celebrate our anniversary as a surprise for my husband. Upon booking I requested a double room to have our treatments done together as the special is a half day spa for 2. This was confirmed. Excited to end our festive season last day of leave as well as our 14th anniversary together, enjoying a pamper morning we headed out for our appointment. Upon arriving the spa was not as per the address. They had moved! I would imagine this would be vital information to give clients when making their bookings. We now had to drive to the new address and subsequently running 25 min late. Upon arrival we were informed that treatments had to be completed individually. So they expected one person to wait for 3 hours in the reception and then visa versa. I am not sure how anyone can think this would be a solution for clients. I work in the Luxury Retail business and know that we rely on staff to service our clients however I cannot see why the spa didn't contact me to inform us that they couldn't complete our treatments as booked. They also had the opportunity to inform me when I called to get the new address. The explanation is simple... The owner is not active in her business as seen in her delayed responses to previous complaints. She doesn't take ownership for any bad service and is a modern day *****. She hasn't trained her staff to deal with clients and deliver the basic service requirements which her business relies on in an already over saturated industry. When I requested to speak to the owner I was informed that I would not be able to get hold of her as she is unavailable due to her teaching job. As a teacher I hope she is not teaching our youth that it is OK to run a business on the side without taking ownership to train staff to deliver basic service elements required by paying customers and then refuse to acknowledge that after numerous complaints on Hellopeter that blaming the customer in each responce is certainly not the recipe for a successful business!