unprofessional and rude service ...worse

I would like to lodge a formal complaint about the service i received at this particular hospital. I had the worst experience from a "private" hospital on the 7 July 2018. i took in my son to remove tonsils. firstly the system which is used for making us get there extremely early as 6am only to wait in a long ques while there is only two administrator I am disappointed with the service; the amount of inconvenience caused was immense because of the delay. children wake up so early and not allowed to eat until after the procedure which they wait almost to lunch time secondly we get to ward and my son was nervous as hell and very unsettled which is understandably so to try to calm him down i ask the sister to kindly switch beds so he can watch cartoons as there is only one TV in the ward . the sister agreed then send the auxi****y worker by the name of Gloria. she gave me the most horrible attitude and shouted me refusing to helping me in any way possible until the father of the child who was a patient on the opposite side told her to turn the TV to my side,It was extremely disheartening that I could not receive the assistance I was politely requesting. she later came back to the ward making unnecessary conversation with everyone loud and with a rude approach. again came back and started questioning me about where we come from, we look like people from some townships i responded with no! but she kept pressuring me and i ignored her. the last confrontation was when i spoke to a nurse request a doctors letter and she took over our conversation loud and rude saying that the doctor will not provide us with the letter giving me the most crazy reasons until i told her will here that from the doctor. now this woman is really not okay. something is really wrong with her and needs serious attention. My impression of that Awful treatment has tarnished Naledi hospital. its a great concern to me that you find such people in a private facility.Such behavior not only claims the rights of the client/patient, but also basic ethical and moral standards as well. This attitude discredits the head management of the company in the eyes of clients and is unacceptable.