Standard of service has gone down.

My Daughter got admitted after we have spent 4 hours in a casualty well i guess i must understand since they were so busy. then on the 13th since from Morning till 17h00 no Doctor examined her? have you gone provincial are you still a private hospital Tshepo Themba? your services have really gone down. i am definitely sure that i am not the only person who have complained. I had to call the manager on duty which is Bongani he promised to call me back he will find out what was happening.