Positive follow-up after initial concerns – appreciation to management

I would like to share a fair follow-up to my previous concerns regarding my experience at the hospital NKANYEZI CLINIX After I submitted a complaint about issues I experienced during my child’s admission, I was pleasantly surprised by the level of seriousness and professionalism with which it was handled. The hospital manager, Mr Moloi, personally contacted me to apologise and reassure me that the matters raised were being addressed. I also received a follow-up call from the ward Matron, which showed that my concerns were taken seriously and escalated appropriately. I appreciate the way the management engaged with me respectfully and took accountability where needed. It gave me reassurance that patient concerns are not ignored and that there is a willingness to improve services. While my initial experience was concerning, the follow-up communication and response from management has restored some of my confidence in the facility. Thank you to the team for taking the time to respond and for the professionalism shown after my complaint.