poor service and lack of following protocol

On the 8th of May I had a Lapscope procedure at Lesedi Private hospital in soweto and discharged the following day the 9th of May in the Morning. Following the Lapscope when i woke up from the procedure the doctor told me while they were doing the procedure they found a Cyst look alike of which at that moment they didn't know what is was but it was not suppose to be there so they had to remove it. A week later for a follow up visit to the doctor I was given my results which stated that I had a long ectopic pregnancy explaining the cyst the doctors removed but now my issue is why didn't the hospital update the medical aid and the doctor to submit a motivation letter for the high price they charged? How can we have doctors who cant follow procedure to make sure our medical aid are given full information. My medical aid refuses to pay the full bill because they say the amount charged cant be for just a lap scope they need full information from the hospital till date the doctor has not updated the my medical aid by submitting the motivational letter leaving me with the stress of the outstanding bill. if I couldn't make a decision while I was under general anesthetic and I don't have access to my hospital file and results why isn't the hospital or the doctor do what needs to be done concerning sending our medical aids full information. I'm highly disappointed at the doctors service considering I have been requesting this letter for a month now, and the hospital claims department is calling and sending sms looking for their outstanding balance.