Bad service. i want my medical record and hospital account

<p>Good day </p> <p> </p> <p>My name is Thulisile Ngwenya, I stay in Katlehong well my story goes like this, I went to the Vaal on the 19/09/2016 to see a friend but then I collapsed on my way there, then I was admitted @ Naledi Nkanyezi Clinix hospital (ICU).</p> <p> </p> <p>When I left on the 23/09/2016 I asked for my hospital account and medical record because I needed to do my claims but the lady at the reception told me that I can’t get it because my file is still at the ward, I understood that and left I then went back to the Hospital on the 3rd of October 2016 to ask for these documents but then a guy by the name of MONYANE said he needs to take the file to the lawyers and he would get back to me I NEVER HEARD A WORD FROM HIM.</p> <p> </p> <p>I then decided to call the Hospital on Monday to find out what is taking so long for these documents to be sent to me, he then took my name number and ID number and promised me to call me back Today is Thursday and still haven’t heard anything from him. What is really happening in your hospital ? is this how you treat your patients? I was Admitted @ Netcare in March for an OP and guess what I did not have this hustle with my documents.</p> <p> </p> <p>I'm really running out of time now. can Something be done about this Please or I will definitely take it to the Ombudsman. I need these documents by tomorrow close of business. even if it means I take to the media to expose you of your bad service I will do that without fail.</p> <p> </p> <p>Lastly PLEASE NOTE THAT YOU WILL PAY ME THE AMOUNT THAT WAS SUPPOSED TO BE PAID BY MY INSURANCE IF THE DESPUTE MY CLAIM BECAUSE I’M TAKING LONG TO SUBMIT REQUIREMENT. WILL TAKE YOU TO COURT IF I HAVE TO.</p> <p> </p> <p>YOURS ANGRY</p> <p>THULISILE NGWENYA</p> <p> </p>