Bad Service

I was admitted in hospital give birth early hour's of the morning. Then had to wait for my husband to come and pay as I was a cash payment before I could be taken to the ward. Then payment was made in full as they said to my husband they cannot move me to the ward till the full money has been paid Thabo told him that..Then all was done payment made for 2 day's moved to the ward. Then was discharged before 12:00 in the afternoon then I was advised to go to Zukiswa to check my refund as I was a cash payment client. When I got to her she told me my statement is not updated I must call her on check buy then my statement will be updated. Then they will refund me for the second day which I didn't spend at the hospital. I kept on calling and every day it was a new story. Then she said someone will call which that person never called Phindi was the name. She never called had to call again and stroies where told again.. Why do I have to strangle for my money yet I was told that I can't be admitted before we pay. Now Thabo is telling me that my short paid the money at the hospital but I have 2 slip with 2 payments that where made 1,for R1400 which it was swiped and 2,for 13900 which was cash all that amount is the full payment for my hospital bill R15300. To my surprise Thabo said we short paid how is that possible. All I know is that they should have never attended me if we short paid as it was stated that we must pay full amount..

Now they are taking me from pillar to post all the way that I will get my refund in January 2019. Why is that so I didn't pay in 2019.