2 Complain ( Bad Service and Cell phone Theft @ Dr SK Matseke Clinic )

Good day I’m not pleased with the treatment I received from Dr SK Matseke Hospital. I was admitted on 11-07-2018. The very same night my phone was ****** ( Vodafone Smart 7 ) from my bed while I was sleeping. The nurse who admitted me explained to me about the Hospital’s policy which I understood. ( Nurse Kiviet ) And she’s the last person I saw. They gave me an injection for the pain and I was fast asleep. I had three phones with me. ( Nokia 3 blue, vodafone smart 7 black and Nokia X2 in red) nokia 3 was on the charger under the pillow and the other 2 was between my leg on the Bed. When I woke up at 19 :40, I wanted to make a phone call, the phone was no way to be found. I have checked all over before I reported to the Nurses and even call the number, and it was already on call diverted. When they came, they also checked and the phone was not there. The sister who was in charge on that night ( Ayanda ) escalated the incident to the Hospital Sister ( Nana ) who also came and call security to come and search. But still my phone was not there. Sister Nana then said to me the Hospital won’t be responsible for the loss of my phone, but she will sent a report to Management and give me feedback the following day on 12-07-2018.i waited the whole day nobody came to me. until I called sister Ayanda again at night to asked that I’m still waiting for feedback as you promised. Sister Ayanda didn’t show interest on me, she just said she has done what she was supposed to do. I said to her yes I do understand but all I want from you is feedback from your management. She walked away. (That was very Rude ) What surprises me, in that room 23 ward 4, I was with 2 old granny’s and they were both sleeping. It was a visiting time but there were no visitors in our room on that night. But my phone disappeared. My phone is a contract phone which I am still paying for I cannot afford to pay something that was ****** in Hospital by a Staff member. The Hospital must give my phone back. That’s all I want. And note that I will never recommend someone to come to that Hospital especially my family. Because they will be not safe. I found their policy not fair because there is no way you cant bring your phone with in Hospital. Second part of my Complain. Food: I’m Diabetic. But I was given the wrong food, same as a normal person. I complained, the lady from the kitchen still insist that the food was rite. Since I was in Hospital my sugar was not controlled because of the wrong food that I was given. for Brake fast, the food was salty, Tea time was rooibos with Rusks lots of sugar. But they still insist is for diabetic. We were given plastic fork, s****, knife when we eat lunch. I complained they said is because patient are *****ing cutlery but the next day we were given cutlery. The Nurses are very insensitive towards they patients: I was in pain I would ring for they assistance but there is no urgency in their reaction, they will take their time to come and check with the impression that they don’t care whether you in pain or what. For all of above this kind of treatment , it will be followed by a huge bill to pay all the cost as if I received a good treatment. I feel betrayed by the Hospital Staff. I will never come back to Dr SK Matseke Clinic again. But on another hand I would like to compliment a male nurse ( Mr Sebati ) who was very so ready to assist and accommodate my needs, a simply thing like bring me water was done without a problem or delay and the following student Nurses were also helpful Ndou,Sizakele, Fezeka Nokuthula and the other one I forgot her name she was working night shift wearing glasses. And Sister Sithole a very well done to them. If only all our health caress was amazing as them  Lastly, Doctors who treated me they were very good. I recommend Dr Essa ( ent) as a good Dr. Khanyinza was also good but we fought ( Jokily) I like that she’s so friendly and know how to entertain her patient. As a patient you won’t feel like a sick person when she’s around. Keep it up! Hope I will get feedback within 24hours . Regards Martha Mantji ( 079 879 268 and the complain was sent on the 18/07/2018..they only respond today.27/08/2018 and im not happy about their feedback