Worst Service I have ever received

I placed two orders over Black Friday weekend. When my first parcel came the Pepstart hydroblur was missing and I had been double debited. I contact Clinique about this and I received no response. I then received my second parcel and the same product was missing except I had ordered two this time and my free gift with purchase which reflected on my invoice was missing. I then got hold of Clinique and they sent me a parcel with the missing items in to correct the orders. One of the moisturisers and it’s set are still missing and so is my gift with purchase. I have called and emailed Clinique 6 times and I have still not sorted this out. They are completely ***********