Unnacceptable Customer Service - Clinique

The service that i have received from Clinique online is absolutely pathetic, to say the least. I ordered make up online and a significant amount was debited from my account immediately. A few days passed and i still did not receive any news on the progress of my order. When I call the customer service line, i was advised that there was a technical difficulty with my order and that it needs to be raised with the respective department. Further to this, i was advised that one of the items that i ordered and paid for, was out of stock. In addition, the website states that delivery takes place within 1 - 2 business days, but telephonically, I was told that it may take up to 156 days. I was clearly misled! So i requested a voucher to go into a Clinique Store to fetch the make up and was then advised that it cannot be done. So i requested a refund and was told that it would take 10 working days to reflect in my account. Clinique was so quick in taking my money but its such a struggle to get a refund or the items. This is really unacceptable practice for such a reputable brand!!!