Sonic facial brush

Good day

I am a client of clinique for the past 4 years and their store/counter sales and service is excellent. I purchased a facial brush just over a year ago (R1800) and the brush stopped working. I called clinique head office and explained the problem and the consultants were very helpful and willing to assist me. I was asked to drop the brush off at a clinique counter to have 24hr test done, 8 days later no reply. Returned the store and the consultant had not been contacted. Finally received my replacement brush after calling head office.....the replacement brush is also defected. Product arrived in a damaged box, no plastic seal( most probably a demo). I had to drop off the replacement brush at the store again for another test and no word from Clinique head office.

The store consultant was informed to obtain my address in order to send me a second replacement 31/08/2017 and the message was passed that replacement order will be sent on friday 01/09/2017. My address was never submitted as we can not get hold of the person that was handling the matter. STILL NO WORD FROM ANYONE @ 13:00 on 04/09/2017!!!

This is totally unacceptable for a product which costs R1800, NOW R2050, running around and telephone calls at my own cost and still no replacement.

Prior to this problem, I have order products online and have had numerous problems with my orders.... order paid for and cancelled with no notification and items missing in order.

Totally frustrated Melissa Naidoo