Misinformation poor service

After being a customer for +22 years on Saturday 24/10/2015 I booked a facial at Truworths Gateway with consultant Reena. I was told it was no problem and as I had made a booking for only my daughter I should also come in and get a facial done.<br> All dressed up for a function and after getting the facials then get told I have to make 2 treatment purchases per person before leaving. Much to my embarrassment as I was not carrying my account card . I hold an account with the store and I wanted to give my id number and sort out this mess on Monday . I was told this was not possible and I had to make a purchase immediately. All dressed up I had to then produce my account card and stand in the queue without assistance from Reena. Really disappointed at her service and lack of informing me of the details earlier. <br> Would definitely not be using this branch again as she was also not available previously on another query and did not call me back.<br> I do however want to thank her 2 assistants Ntombi and I cannot remember the other ladies name for their help.<br>