Have not received my goods. Appalling service.

Clinique has wonderful products, however then online experience and subsequent customer service is appalling. I see that the company does not respond to HelloPeter reviews, but I'm hoping this will deter other consumers from using Clinique Online (I hope you check, like I should have)

I placed an order on 29 November 2019, Order ***. Noted that it was a Black Friday special and orders may take a while. I waited, and received no communication.

On 16 December 2019, I emailed customer service to follow up and was told that delivery had taken place on 04 December 2019 and they sent me screenshots from Dawn Wing. So I scrambled to figure out what happened. It appeared that the package had been delivered to my home address and signed for by me at 13.51. But this was impossible, as I would have been at work at this time. I checked with security at my complex, neighbors and my helper. No one had seen it.

So I emailed again and explained this. I asked why I had not received any tracking information or waybill number during the delivery process. I questioned the entire process and whether there was a way for anyone to help find my order.

I get a response saying it seems the delivery had failed and that they have requested the courier company to re book the delivery. They tell me that my tracking number is my order number with an "e" in front of it. No apology. No sense of remorse for making me run around like an idiot because you **** and said it was delivered without checking properly first.

And then nothing. No response. Not from the courier company or Clinique to follow up and check if my order has been corrected. I emailed again on 08 January 2020. No response.

It's been almost a month now. You took my money. You've offered terrible service. I have nothing to show for it. And now someone somewhere is sitting with my make up. I hope it's your colour.