Clinique online store is so unprofessional

<p>I made a purchase on 27/11/2016 at Clinique's online store. I am still awaiting for my delivery. I cant get through to clinique to change my listed address and the delivery company they chose are so useless and lie about their logs. I have checked the online delivery tracking system and they have indeed **** about phoning me and trying to deliver the package to me. I cant even make contact with clinique to change my delivery address cause their call centre number is never answered and emails are only responded to when it suits them. I will be vacationing soon and will not be available. I would rather receive a refund at this stage than the product I ordered. I am so disgusted with Cliniques system. All my black friday purchases were delivered the Monday thereafter!!!!! Can I get some answers</p>