Clinique lost order and no refund

Beware of Clinique SA. I ordered items on the 10th of November. On the 17th I still didn't receive my order and started inquiring with their customer services about the order. They couldn't trace the order and said they would request a refund. On the 21st of November I received an email from customer services with case number ***2 and stating the refund will happen within 2 working days. Now, a week later still no refund and no response from their customer service. I'm not 100% sure about the legitimacy of this site. Be careful when ordering.