Clinique is trash

I placed an order online on the 29th Nov for make up , it's been over 3 weeks no order received, no communication from their end...I have enquired through WhatsApp but only to be promised it will arrive shortly. .. their service is disappointing disgusting and I am livid at this point... Please don't support such businesses that treat their customers like trash ..it is not the 15th of December...and still nothing..never again