Clinique Customer Service

The service from Clinique Head Office Customer Service is disgusting. I was promised a call from the agent handling my case on 10/12/2020, days later an email stating we will refund as soon as the products reach their warehouse. It’s now been 3 weeks and the products have not reached their warehouse. Very strange, because the matter has not been resolved on the serum I have opted to never support Clinique again and asked for items purchased on Black Friday to be returned and refunded. Last week I was given a form to complete up until now the facial wash has not been collected and no feedback from customer service support at Clinique. Calling in on the 10/12/2020 The message of The agent handling my case to call was passed on by Anna. After asking to speak to the manager or the agent handling my case. 11/12/2020 Consultant Anna dropped the call on me, is this a representative of Clinique is this how Clinique handles cases. There is no ETA time, there is no feedback, there is no customer service. Before heading to social media I believe I have app**** sufficient time for the Clinique team to resolve my matter. As I do believe in a fair chance to teams due to volume.

In all that is going on over the past weeks on the 11/12/2020, case submitted on the 26/11/2020 consultant Anna advises me to visit a dermatologist and acquire a letter that the product has burnt/irritated the skin, it is highly impossible to visit the dermatologist due to the COVID-19 infections as well as the fact of underlying conditions.

The claim against a batch of products logged on the 26/11/2020. Items were picked up on the 02/12/2020. Since then I sent emails upon emails. Eventually trying to contact the 0800 customer support line only to hold for an hour + and notice your line had been disconnected. Eventually when you do get ahold of an agent they tell you to please wait for an email. The email eventually comes through of please be patient or please note we can refund you because of a 14 day rule. How annoying and frustrating is the above after waiting for a feedback with a personal touch or a email will detailed responses. I’ve been told the case is with the manager and up until now I have had no feedback from the Clinique HO manager. Current situation: No phone call No return email

I’ve been a loyal customer for +-7 years. Customer service is appealing.

Buying a product is one thing, having a great customer service is everything.

I will never ever want to deal with CLINIQUE again should this be the level of service.