Bad Service/attitude

I orderd facial products online,unknown to my knowledge these would take over a week to deliver as i was buying as a present i had to cancel the order,spoke to a consultant carol maleke on the phone to track my order she was very rude on the phone when i had cancelled i asked how long will it take to get my refund she told me she doesn't work at the bank she won't know,this was last week when i cancelled this order still haven't gotten my refund..Carol has bad attitude maybe more training when dealing with customers is required. I still then emailed clinique.sa to furnish me with the email or number for their conplaints dept am still awaiting their response and my refund