Bad customer service from Clinique

<p>i have been using Clinique for just over 20 years.. and I am livid at the **** service I have received. I placed an online order for my foundation and powder and also have a free gift on the invoice. The items were sent to me..but did not receive a free gift...because apparently they have no more. Now had I had known that I would have gone to the store but on the invoice It shows a gift in stock for me (item placed) and now it's too late. I sent the items back because that was not the deal..and am still waiting for a refund. This is the second time that Clinique does this to me and it's just not acceptable. I complained and someone called me back to tell me they would send me samples. I told them that I do not want samples I want the free gift that is stipulated on my invoice.. they said they would call me back..this was 2 weeks ago and I'm still waiting. I sent emails and messages and on Facebook but get ignored. I am so disappointed in this terrible service especially because I have been a customer for so long. Great to know that this is how you look after your customers. </p>