DM
Duncan M

1 reviews | Active since Sept 2009

17 Jan 2022, 08:55

Terrible service from Climatech Air-conditioning

My wall mounted air conditioning unit was not blowing cold anymore so I called the company and they sent someone out to look at the unit. I paid the call out fee and was told the unit is too old and can't be fixed. The person then left and I tried to switch the air con on but it was now dead with no power. Before the person came to look at it, it was at least working as a fan. Now I am left with nothing after having paid him to come and look at it. I've tried to get him to come back and fix it but my calls and messages are being avoided and not answered. Apparently the earliest they can come back is a week later. In addition I had to pay cash for the call out and am still waiting for the invoice.

Terrible that you pay for someone to fix a problem and they make it worse, and then they ignore you and avoid having to fix it.

There are many other air-conditioning companies out there so I would advise anyone to use another company.

Don't use Climatech air-conditioning.

0
Replies (4)
Climatec Air-conditioning
Climatec Air-conditioning's reply17 Jan 2022, 09:09
Official
Hi Duncan, I am sorry that you experienced the bad service. Tony whom you tried phoning has resigned due to him not being able to achieve the high standards that I demand. Climatec opened in 2010 and the reason we have stayed in business for so long is because we pride ourselves on providing outstanding service. Tony did not provide any feedback from you. Please would you give me your contact details and we will send a team out to you.
DM
Duncan M's update17 Jan 2022, 10:18
Reviewer Update
The company I am dealing with is Climatech Air-conditioning and the guy was Kyle. I'm not sure if this is your company or a different company as it is spelt differently
Climatec Air-conditioning
Climatec Air-conditioning's reply17 Jan 2022, 10:25
Official
Hi Duncan,  You have the incorrect company. We are Climatec (PTY) LTD. www.climatec.co.za
***
If I can be of any assistance, please let me know. 
Please send me details of what happened from the time it was installed and I will report it to the bargaining council 

Climatec Air-conditioning
Climatec Air-conditioning's reply23 Mar 2022, 17:48
Official
Hi Duncan,

I am Climatec not Climatech. If you want us to help you, instead of Climatech please call ***. www.climatec.co.za