Zero Customer service but too quick to debit my account

Dear Lungile D,
  Please note that the complaint lodged was received and the contents pointed out regarding the concerns raised on your  Clientele Funeral Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success.  Please be informed that we will contact you again to assist you further regarding your complaint.  We trust that you find the above in order, however, please feel free to contact us again if you require further assistance.  Yours sincerely,  Judith Mboweni Service Support Specialist 
Clientele Life 

Dear Lungile D, Thank you for raising your concerns and allowing us the opportunity to resolve them.  We confirm that we made contact with you to provide feedback regarding the concerns raised and communicated the best possible way forward. Furthermore, we would like to thank you for entrusting us with your policy and the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team.  We however apologise for any inconvenience this must have caused you. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
 
Yours sincerely,

Judith MboweniService Support SpecialistClientele Life