JO
Jonanda O
1 reviews | Active since Mar 2012
18 Aug 2026, 16:54
ZERO COMMUNICATION OR FEEDBACK
A recent loss of income caused us to struggle to maintain our policies with Clientele, but despite financial difficulty, we continued to update our premiums in order to retain our policies. However, after ensuring that premiums are up to date, we learned that Clientele lapsed one of our policies without any communication. Our complaint emails have remained unanswered and we have not received a single phone call. We have requested the policy to be reinstated because premiums are up to date, but without any response. This is the service we have to accept after hanging on to these policies for 6 years!
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Replies (2)
Clientele Life's replyOfficial
18 Aug 2026, 18:22Dear Jonanda,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's reply18 Aug 2026, 18:22
Official
Dear Jonanda,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's replyOfficial
19 Aug 2026, 14:49Dear Jonanda O,
We confirm that we have made contact with the Policy Holder to provide feedback regarding the concerns raised.
The events that led to the policy remaining inactive after payment was determined, reparative measures were discussed and emailed- to the email address provided. We hereby confirm that the policy has been reactivated and debit orders will resume from 1 October 2026. We sincerely apologise for the error and for any inconvenience that this may have caused you.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
We confirm that we have made contact with the Policy Holder to provide feedback regarding the concerns raised.
The events that led to the policy remaining inactive after payment was determined, reparative measures were discussed and emailed- to the email address provided. We hereby confirm that the policy has been reactivated and debit orders will resume from 1 October 2026. We sincerely apologise for the error and for any inconvenience that this may have caused you.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
Clientele Life's reply19 Aug 2026, 14:49
Official
Dear Jonanda O,
We confirm that we have made contact with the Policy Holder to provide feedback regarding the concerns raised.
The events that led to the policy remaining inactive after payment was determined, reparative measures were discussed and emailed- to the email address provided. We hereby confirm that the policy has been reactivated and debit orders will resume from 1 October 2026. We sincerely apologise for the error and for any inconvenience that this may have caused you.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
We confirm that we have made contact with the Policy Holder to provide feedback regarding the concerns raised.
The events that led to the policy remaining inactive after payment was determined, reparative measures were discussed and emailed- to the email address provided. We hereby confirm that the policy has been reactivated and debit orders will resume from 1 October 2026. We sincerely apologise for the error and for any inconvenience that this may have caused you.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life