ZP
Zainub P

1 reviews | Active since Sept 2022

23 Oct 2024, 01:18

Z

So today and not just today I always receive calls from clientele agents from the sales department and I keep canceling their calls,and I continued to do so. But today after I had declined the call I then got a text shortly after congratulating me on my new product from clientele which I am am not awear of and did not agree to, the I still got a call and I told the Agaent to leavee alone I am not interested in any funeral cover how I know this I have true caller. Then I hung up and she called me again and again until I answered and started shouting that I am not interested and I want my number removed from their data base and the stupid agent just loughed at me and I was so mad at the time and I still am even now. How do I get products that I have not agreed to or even spoke to anyone about it regarding clientele. I will be taking further steps to sue you people and make sure you pay for this nonsense I am sick and tired of the same thing and it's not just me wife to receives calls all the time and she keeps saying she's not interested but today you decided to ***** me. Watch me I'm sick and tired of you people

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Replies (4)
Clientele Life
Clientele Life's reply23 Oct 2024, 08:36
Official
Dear Zainub P,  
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
      
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
               
Yours sincerely, 

Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
ZP
Zainub P's update24 Oct 2024, 05:48
Reviewer Update
So you tried calling me once and did not get hold of me and sent me a text to call you back and ask to speak to Beauty Philips and I did so and got and Agent who was so rude and did not even wanna hear what I'm saying then she she just said I should rate the call and hung up... I'm now asking my self if I was ****med or what I'm really confused if yo not getting any of my details with you why do I have a product taken with you when I know very well I have nothing to dp with clientele and most definitely never in a million years. I want to be called by this Beauty her self and ASAP or I will seriously take this further and we will meet in court.
Clientele Life
Clientele Life's reply24 Oct 2024, 08:44
Official
Dear Zainub P,  
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
      
Kindly note that I have escalated the matter to Beauty and she will be in contact today.
               
Yours sincerely, 

Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
Clientele Life
Clientele Life's reply30 Oct 2024, 13:17
Official
Dear Zainub P,

Thank you for raising your concerns with us.

We acknowledge receipt of your complaint and we wish to offer our sincere apologies for having inconvenienced you in any manner or form during the marketing of our products and confirm that it was never our intention to do so. Accordingly and although we are truly saddened to note your request to no longer be contacted by our office for marketing purposes, we hereby confirm that your applicable personal / contact information has now been duly recorded in our “Do-Not-Contact” database and such information will not be used for any future marketing purposes and/or campaigns whatsoever. We trust you find the above in order, however should you require any further assistance in this regard, please feel free to contact us again.  Regards, Market Conduct