TM
Tebogo M
1 reviews | Active since Aug 2024
23 Aug 2024, 09:02
Your people are de*****ing us
Clientele people at the mall asked for my details just for stats, I shared as I understand that no stats no pay. They asked to see my virtual card for a certain number, instead they accepted the debicheck even when I asked them politely not to. Now my money is going, they even put **** names under beneficiaries. I don’t even have a child but there’s a child on my policy. I would to cancel it please!
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Replies (2)
Clientele Life's replyOfficial
23 Aug 2024, 14:18Dear Tebogo M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply23 Aug 2024, 14:18
Official
Dear Tebogo M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
30 Aug 2024, 15:59Dear Tebogo M, Thank you for raising your concerns and bringing this matter to our attention We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. The policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us. RegardsMarket Conduct
Clientele Life's reply30 Aug 2024, 15:59
Official
Dear Tebogo M, Thank you for raising your concerns and bringing this matter to our attention We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. The policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us. RegardsMarket Conduct