SM
Silas M

1 reviews | Active since Mar 2024

04 Mar 2024, 12:06

Your field agents lie to get sales for you ,they’re manipulating poor people into buying something they can’t afford

A lady who is a field sales consultant sold me funeral cover ,I didn’t want it be she manipulated me by saying I would get a call from her supervisor to confirm whether or not I was taking the cover , then suddenly money went off my account,didn’t get a Debicheck notification,no one called to explain that money would be deducted from my account and as a bread winner I find myself in a predicament because Clientele stole money meant for food and transport for the kids ,they have since ignored me I’ve been calling and sending emails to no avail , DONT EVER GUVE THESE FIELD AGENTS THE TIME IF DAY ,IF YOU WANT TO BUY COVER GO DIRECTLY TO THE BRANCH OR BUY IT ONLINE

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Replies (5)
SM
Silas M's update04 Mar 2024, 12:20
Reviewer Update
THE BANK SAYS THEY CANT CANCEL THE DEBIT ORDER BUT THEN AGAIN WHO GAVE THEM PERMISSION,SURELY IM NOT THE ONLY ONE
Clientele Life
Clientele Life's reply04 Mar 2024, 13:05
Official
 Dear Silas M,
 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
    
Your query has been escalated to the relevant department for investigation.
             
Yours sincerely,
    
Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
SM
Silas M's update04 Mar 2024, 15:48
Reviewer Update
Thank you for resolving my issue , I will confirm if and when I get my refund , thank you .
Clientele Life
Clientele Life's reply05 Mar 2024, 10:00
Official
Dear Silas M, ,
  
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
    
We are glad that we could be of assistance.  We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback. 
 
Please do not hesitate to contact us should you have any further queries. 

Yours sincerely, 
 
Lindiwe Mabizela 
Service Support Team Leader 
Clientele Life 
Clientele Life
Clientele Life's reply05 Mar 2024, 13:10
Official
Dear Silas M, 
 
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. 

As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled. 

The policy was still within a Cooling off period and the refund process was explained to you by Nobuhle Jantjie.. 
 
We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. 
 
Regards, 
 
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