You *****ing from me

Upset is an understatement, I'm infuriated, enraged to say the least. I called your client services on the 2nd of October to ask if it would be possible to change my funeral plan to any other plan as I have another funeral plan with Capitec I just want to rid myself of one and possibly get an investment plan with you guys instead I was told it could not be done if I were to get an investment plan I'd forfeit all premiums made on the funeral plan and will have to start afresh on investment so I asked to cancel my policy with Clientele I was told it would be canceled and that someone would call me back no one called me back, I don't even understand why I had to be called as opposed to simply processing my request. So instead of processing my request and canceling my policy you debit my account twice mid-month you debit twice???? After I had even prior that it only be done on the 1st of each month I was told it could not be done I want you to reimburse me of my money ASAP and cancel your policy. I'm happy with the prompt and easy service I get from Capitec, your loyalty service was also supposed to bring about ease instead it has been nothing but a waste of money and time. Fix this!!!