1 reviews | Active since Nov 2013
You market one thing but mean another
<p>My brother ended up in hospital in Jan 2017 and everything was sorted and he requested or rather he tried claiming from you people but his claim got declined due to the fact that it was not a life or death matter now i want to know .</p> <p> </p> <p>Is all your consultant doctors that work there?</p> <p>And is the admitting doctor a play play doctor?</p> <p>Does his report make no sense?</p> <p>What if something happened to the client e.g death? Then what?</p> <p> </p> <p>Your marketing is totally wrong on your product. In other words you should then market it if you admitted to hospital and you going to die take this cover , i for one would never market nor ever join your cover if this is the case due to this first-hand experience.</p> <p> </p> <p>I took it upon myself and was granted consent by my brother to follow up with you and i got exactly the same feedback so i really need to know is your business all about just taking and making excuses afterward so you get to keep the money and make more money from that. He cancelled the policy this month cause to him whats the use taking something and when something ends up happening you get nothing in return that was promised.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Navasha Pillay) was in contact with you regarding this claim, and confirmed that, your brother’s claim was repudiated due to “no impairment to health”. There was no clinical evidence to support the diagnosis made by the treating Dr, all blood tests were normal.
Claim will be reviewed upon submission of Colonoscopy and Radiology report supporting diagnosis made by the doctor
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Navasha Pillay) was in contact with you regarding this claim, and confirmed that, your brother’s claim was repudiated due to “no impairment to health”. There was no clinical evidence to support the diagnosis made by the treating Dr, all blood tests were normal.
Claim will be reviewed upon submission of Colonoscopy and Radiology report supporting diagnosis made by the doctor
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Thank you for your feedback , i find it very odd when i see your add on television i never hear the part where they saying "no impairment to health" will no be covered , what strikes me as odd as well is why would a doctor admit you regardless of you being in hospital for a slight cough or itch not have a good reason.
As far as i know the reports for the Colonoscopy and Radiology was submitted once again , do i trust the doctor had a reason , yes i do cause if tomorrow you the person reading this feels pain and you cant deal with it and you go to the doctor and you end up being admited and Clientele doesnt pay you out cause they have some reason for it you'd be angry to.
At the rate this back and forths is going i cant see a positive end to this. I feel if you going to sell a product to people you need to tell them upfront of all the can's and cant's instead of marketing such a nice picture instead of wasting everyone's time
Thank you for your feedback , i find it very odd when i see your add on television i never hear the part where they saying "no impairment to health" will no be covered , what strikes me as odd as well is why would a doctor admit you regardless of you being in hospital for a slight cough or itch not have a good reason.
As far as i know the reports for the Colonoscopy and Radiology was submitted once again , do i trust the doctor had a reason , yes i do cause if tomorrow you the person reading this feels pain and you cant deal with it and you go to the doctor and you end up being admited and Clientele doesnt pay you out cause they have some reason for it you'd be angry to.
At the rate this back and forths is going i cant see a positive end to this. I feel if you going to sell a product to people you need to tell them upfront of all the can's and cant's instead of marketing such a nice picture instead of wasting everyone's time
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Navasha Pillay) was in contact with you regarding this claim, and confirmed the outstanding documents (Colonoscopy report) needed in order to review your claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Navasha Pillay) was in contact with you regarding this claim, and confirmed the outstanding documents (Colonoscopy report) needed in order to review your claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department